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Monday, November 09, 2009

Read the Contract

On our last cruise two bridge tutors (booked through another agency) caused a terrible uproar because their session time was changed one day! And this in front of passengers. They even shouted to the entertainments manager "We've paid $60 a day to do you a favour!"

Anyone who reads Daniel's advice will know that times may change. We are all advised to check the daily newsletter to confirm times.

From this point on the cruise staff treated them with kid gloves - but informed the head office not to book them again. I learned two lessons from this little episode -

1) Respect the contract, which usually says something like "Lecturers and their guests should not discuss the details of the contract with other lecturers, cruise company staff or other passengers. The details of this contract are to be kept confidential."

2) Why on earth pay an agent $60 a day to get you booked (note this money stays with the agent - the cruise company are not party to this charge!) - why pay that money, when using Daniel's Hall's system you cruise FREE!!!

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