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Tuesday, October 27, 2009

Don't make a drama out of a crisis!

We were amongst the 2100 passengers (and 800 crew) aboard the Brilliance of the Seas in heavy storms crossing the Gulf of Leon (between France and Spain) two weeks ago. The Captain put comfort and safety ahead of everything. The stabilisers were out and the ship moved up and down - but there was none of the sideways rocking that can upset some people.

Late in the evening, while we were enjoying a superb jazz session in the main show lounge there was some storm damage that put a couple of staterooms out of use. two or three people were injured in the swells and the captain slowed down to reduce the discomfort and avoid any danger.

We were awoken next morning, still at sea, with his announcement that we would arrive back in Barcelona 7 hours late. This gave people issues with their homeward travel plans. But the company immediately opened all phone lines and internet access free of charge to help those passengers who had not booked their travel with the cruise line. Those who had booked through them were re-booked automatically.

The Cruise Director had an open questions session in the theatre and Kathy and I were able to answer a number of travel insurance questions and questions about Barcelona and onward travel.

The whole incident, which could have been a nightmare was handled calmly and professionally. No drama.

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